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Ad hoc solutions
Ad hoc solutions

Yesovens service

Yesovens is guarantee and reliability

Yesovens customer service is not merely limited to sending a catalogue: we want to be sure that our partner distributors and their Corporate Chefs have all the information they need to illustrate in detail our professional combi ovens to the customers who are going to purchase them. We listen to their requests and look for ad hoc solutions to enhance their work and role towards customers. Our service therefore includes:

 

YesValue+

Personalized consulting for all our partner distributors

YesValue+ is a path that we develop together with our distributors and that allows us to manage every request, foresee problems and quickly choose the most suitable solutions.
The consultancy service also includes providing indications on the oven use and choice, listening and finding solutions.

We organize specialization courses focused on the operation, maintenance and repair of our professional ovens, reserved for our distributors.

Our ovens are 100% Made in Italy since they are manufactured, one by one, in Yesovens headquarters located in Borgoricco, in the province of Padua. This means that, even in case of emergency, spare parts are easily available.

The oven won’t turn on

  • Check the correct connection to the electric power supply.
  • Check the correct electrical voltage parameters according to the product specifications (check the instruction manual or serial number plate placed on the bottom left side near the control board).
  • The electrical connection in case of power supply 380-400 Volt needs to show the three-phases + neutral + grounding and all the phases must be functioning.

 

The oven turns on but does not reach the temperature
Make sure that once the temperature is set, the cooking cycle has been activated by setting a time, otherwise the cycle does not start (check the instruction manual).

The oven is not producing steam/humidity

  • Check the correct connection to the water line.
  • Connection to the water line must be open.
  • Check the correct water pressure according to the instruction manual.
  • Check if there are external filters (not installed on the oven). They must be clean and functioning
  • Check the correct setting of the steam function / parameters, at the same time chimneys flap must be in closed position. The flap in open position inhibits steam function even if steam function has been set (check the instruction manual).

 

No power ALARM
Power failure alarm troubleshooting:

  • Check the device-power supply connection.

Main consequences:

  • If the alarm occurs when the device is turned on or off, after the power supply is restored the device will shut down.
  • If the alarm occurs during a baking cycle and the interruption lasts less than the time set (240min), after the power supply is restored the cycle will be repeated from the beginning of the stage during which the interruption had occurred (if vice versa, the interruption lasts over than the time set, after the power supply is restored the cycle will be interrupted).

 

No connection ALARM

User interface-control module communication error troubleshooting:

  • check user interface-control module connection

Main consequences:

  • if the alarm occurs when the device is running, no baking cycle can be started.
  • if the alarm occurs during a baking cycle, there will be no consequences.

 

Temperature ALARM

Maximum temperature alarm troubleshooting:

  • check the temperature detected by the chamber probe

Main consequences:

  • none

 

High temperature ALARM

Operating temperature alarm troubleshooting:

  • the operation temperature of the control module; see parameter A4

Consequences:

  • if the alarm occurs when the device is running, no baking cycle can be started.
  • if the alarm occurs during a baking cycle, the cycle will be interrupted.
  • the vent will open, the fan of the technical compartment will be started and the remaining outputs will be switched off.

 

Door opened ALARM

Door micro input alarm troubleshooting:

  • check the causes that have led to the input activation;

Main consequences:

  • if the alarm occurs during a baking cycle, the temperature adjustment output, the fan and the steam injection output will be off, and the vent will open.

 

Thermal protection ALARM

Fan thermal protection input alarm troubleshooting:

  • check the causes that have led to the input activation;

Main consequences:

  • if the alarm occurs during a baking cycle, the temperature adjustment output and the fan will be switched off.

 

Peak absorption ALARM

Electrical absorption input alarm troubleshooting:

  • check the causes that have led to the input activation

Main consequences:

  • if the alarm occurs during a baking cycle, the outputs will be switched off

 

Boiler probe ALARM

Boiler alarm the water does not reach the minimum level troubleshooting:

  • Check the boiler inlet.
  • check the device-probe connection
  • check the temperature of the main boiler

Consequences:

  • The temperature adjustment output will be disabled.

Boiler ALARM – water at minimum level

Steam suppression probe alarm troubleshooting:

  • check the boiler inlet.

Main consequences:

  • the temperature adjustment output will be disabled.

 

Boiler ALARM – water at maximum level

Steam suppression probe alarm troubleshooting:

  • check the boiler inlet.

Main consequences:

  • The temperature adjustment output will be disabled.

 

Boiler communication - ALARM

Control module communication alarm – boiler expansion module Troubleshooting:

Troubleshooting:

  • check the control module – boiler expansion module connection

Main consequences:

  • all boiler adjustments will be disabled

 

Boiler safety - ALARM

Boiler safety alarm troubleshooting:

  • check the causes that have led to the main input activation

Main consequences:

  • all boiler adjustments will be disabled.

 

Chamber burner /boiler blocked - ALARM

Burner blocked alarm troubleshooting:

  • check the causes that have led to the blocking of the burner.

Main consequences:

  • the chamber burner / boiler is disabled.

 

Chamber burner /boiler - ALARM

Chamber burner / boiler alarm troubleshooting:

  • heck if the related centrifugal fan works properly, check the feedback given by the hall sensor and the parameters b5/B6 (chamber) or B12/B13 (boiler).

Main consequences:

  • the chamber burner / boiler is disabled.

The oven won’t turn on

  • Check the correct connection to the electric power supply.
  • Check the correct electrical voltage parameters according to the product specifications (check the instruction manual or serial number plate placed on the bottom left side near the control board).
  • The electrical connection in case of power supply 380-400 Volt needs to show the three-phases + neutral + grounding and all the phases must be functioning.

 

The oven turns on but does not reach the temperature

Make sure that once the temperature is set, the cooking cycle has been activated by setting a time, otherwise the cycle does not start (check the instruction manual).

 

The oven is not producing steam/humiidity

  • Check the correct connection to the water line.
  • Connection to the water line must be open.
  • Check the correct water pressure according to the instruction manual.
  • Check if there are external filters (not installed on the oven). They must be clean and functioning
  • Check the correct setting of the steam function / parameters (check the instruction manual).

 

Error code PR1 - Chamber probe error, short-circuit or opening 100 > R(pt100) > 223ohm

Switch off the oven, disconnect the power supply for a minimum of 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR2 - Meat probe error, short-circuit or opening 100 > R(pt100) > 223 ohm

Make sure you have placed the meat probe when you are using a program or a function which provides for its use. If the message persists even if you are not using a function that involves the use of meat probe, please contact the after sales technical support.

 

Error code PR3 - Proofer probe error, short-circuit or opening 100> R(pt100) > 223 ohm

Check the correct connection of the cable going out from the proofer to the connector placed on the rear bottom side of the oven. If the plug is connected correctly (try to remove it and placed it a couple of times) and the problem persists, please contact the after sales technical support.

 

Error code PR4 - Over temperature on the card working area 70°C

Switch off the oven.

Clean the filter installed on the rear side of the oven by releasing the plastic grid, reinstall the filter by placing again the plastic grid. Turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR5 - Communication error with control panel>5 seconds

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support

 

Error code PR6 - Over temperature on the cooking chamber 310°C

Switch off the oven and allow the temperature to cool down for 30 minutes. Turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR7 - RPM sensor error

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR8 - Motor speed selector

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR 9 - Internal error fw

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR10 - Chimney positioning error

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR30 - Error not indicated in the table, Firmware error

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error Code E99 - No communication with control panel

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

The oven won’t turn on

  • Check the correct connection to the electric power supply.
  • Check the correct electrical voltage parameters according to the product specifications (check the instruction manual or serial number plate placed on the bottom left side near the control board).
  • The electrical connection in case of power supply 380-400 Volt needs to show the three-phases + neutral + grounding and all the phases must be functioning.

 

The oven turns on but does not reach the temperature

Check the position of the temperature setting and timer. To start cooking it is required both temperature and time setting.

 

The oven is not producing steam/humidity

  • Check the correct connection to the water line.
  • Connection to the water line must be open.
  • Check the correct water pressure according to the instruction manual.
  • Check if there are external filters (not installed on the oven). They must be clean and functioning.
  • Check the correct setting of the steam function / parameters (check the instruction manual).

The oven won’t turn on

  • Check the correct connection to the electric power supply.
  • Check the correct electrical voltage parameters according to the product specifications (check the instruction manual or serial number plate placed on the bottom left side near the control board).
  • The electrical connection in case of power supply 380-400 Volt needs to show the three-phases + neutral + grounding and all the phases must be functioning.

 

The oven turns on but does not reach the temperature

Make sure that once the temperature is set, the cooking cycle has been activated by setting a time, otherwise the cycle does not start (check the instruction manual).

 

The oven is not producing steam/humidity

  • Check the correct connection to the water line.
  • Connection to the water line must be open.
  • Check the correct water pressure according to the instruction manual.
  • Check if there are external filters (not installed on the oven). They must be clean and functioning.
  • Check the correct setting of the steam function / parameters, at the same time chimneys flap must be in closed position. The flap in open position inhibits steam function even if steam function has been set (check the instruction manual).

 

No power ALARM

Power failure alarm troubleshooting:

  • check the device-power supply connection.

Main consequences:

  • if the alarm occurs when the device is turned on or off, after the power supply is restored the device will shut down.
  • if the alarm occurs during a baking cycle and the interruption lasts less than the time set (240min), after the power supply is restored the cycle will be repeated from the beginning of the stage during which the interruption had occurred (if vice versa, the interruption lasts over than the time set, after the power supply is restored the cycle will be interrupted).

 

No connection ALARM

User interface-control module communication error troubleshooting:

  • check user interface-control module connection.

Main consequences:

  • if the alarm occurs when the device is running, no baking cycle can be started.
  • if the alarm occurs during a baking cycle, there will be no consequences.

 

Temperature ALARM

Maximum temperature alarm troubleshooting:

  • check the temperature detected by the chamber probe

Main consequences: none.

 

High temperature ALARM

Operating temperature alarm troubleshooting:

  • check the operation temperature of the control module; see parameter A4.

Main consequences:

  • if the alarm occurs when the device is running, no baking cycle can be started.
  • if the alarm occurs during a baking cycle, the cycle will be interrupted.
  • the vent will open, the fan of the technical compartment will be started and the remaining outputs will be switched off.

 

Door opened ALARM

Door micro input alarm troubleshooting:

  • check the causes that have led to the input activation.

Main consequences:

  • if the alarm occurs during a baking cycle, the temperature adjustment output,
  • the fan and the steam injection output will be off, and the vent will open

 

Thermal protection ALARM

Fan thermal protection input alarm troubleshooting:

  • check the causes that have led to the main input activation

Main consequences:

  • if the alarm occurs during a baking cycle, the temperature adjustment output and the fan will be switched off.

 

Peak absorption ALARM

Electrical absorption input alarm troubleshooting:

  • check the causes that have led to the main input activation

Main consequences:

  • if the alarm occurs during a baking cycle, the outputs will be switched off.

The oven won’t turn on

  • Check the correct connection to the electric power supply.
  • Check the correct electrical voltage parameters according to the product specifications (check the instruction manual or serial number plate placed on the bottom left side near the control board).
  • The electrical connection in case of power supply 380-400 Volt needs to show the three-phases + neutral + grounding and all the phases must be functioning.

 

The oven turns on but does not reach the temperature

Make sure that once the temperature is set, the cooking cycle has been activated by setting a time, otherwise the cycle does not start (check the instruction manual).

 

The oven is not producing steam/humidity

  • Check the correct connection to the water line.
  • Connection to the water line must be open.
  • Check the correct water pressure according to the instruction manual.
  • Check if there are external filters (not installed on the oven). They must be clean and functioning.
  • Check the correct setting of the steam function / parameters (check the instruction manual).

 

Error code PR1 - Chamber probe error, short-circuit or opening 100 > R(pt100) > 223 ohm

Switch off the oven, disconnect the power supply for a minimum of 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR2 - Meat probe error, short-circuit or opening 100 > R(pt100) > 223 ohm

Make sure you have placed the meat probe when you are using a program or a function which provides for its use. If the message persists even if you are not using a function that involves the use of meat probe, please contact the after sales technical support.

 

Error code PR3 - Proofer probe error, short-circuit or opening 100 > R(pt100) > 223 ohm

Check the correct connection of the cable going out from the proofer to the connector placed on the rear bottom side of the oven. If the plug is connected correctly (try to remove it and placed it a couple of times) and the problem persists, please contact the after sales technical support.

 

Error code PR4 - Over temperature on the card working area 70 °C

Switch off the oven.

Clean the filter installed on the rear side of the oven by releasing the plastic grid, reinstall the filter by placing again the plastic grid. Turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR5 - Communication error with control panel >5 seconds

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR6 - Over temperature on the cooking chamber 310°C

Switch off the oven and allow the temperature to cool down for 30 minutes. Turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR7 - RPM sensor error

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR8 - Motor speed selector

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR9 - Internal error fw

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR10 - Chimney positioning error

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code PR30 - Error not indicated in the table, Firmware error

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

 

Error code E99 - No communication with control panel

Disconnect the power supply for 1 minute. Restore the power supply and turn on the oven. If the problem persists, please contact the after sales technical support.

The oven won’t turn on

  • Check the correct connection to the electric power supply.
  • Check the correct electrical voltage parameters according to the product specifications (check the instruction manual or serial number plate placed on the bottom left side near the control board).
  • The electrical connection in case of power supply 380-400 Volt needs to show the three-phases + neutral + grounding and all the phases must be functioning.

 

The oven turns on but does not reach the temperature

Check the position of the temperature setting and timer. To start cooking it is required both temperature and time setting.

 

The oven is not producing steam/humidity

  • Check the correct connection to the water line.
  • Connection to the water line must be open.
  • Check the correct water pressure according to the instruction manual.
  • Check if there are external filters (not installed on the oven). They must be clean and functioning.
  • Check the correct setting of the steam function / parameters (check the instruction manual).

Any problem with your professional oven?

Consult the list of the already encountered fault reports to solve your problem in a short time, or contact your local distributor for assistance.

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